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Refund and Return Policy

Returns
Our policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot refund or exchange the goods for you.

To qualify for return, your item must be unused and in the same condition as the item you received. It must also be in the original packaging.


Refund (if applicable)

After receiving and checking your return, we will send you an email to inform you that we have received your return. We will also inform you of the approval or rejection of the refund.

If you are approved, your refund will be processed, and the credit card or original payment method will be automatically applied to your credit card or original payment method within 7 days.


Late or missing refund (if applicable)

If you have not received the refund, please check your bank account again first.
Then contact your credit card company and your refund may take some time to be officially announced.

Contact your bank next time. It usually takes some processing time before issuing a refund.


If you have completed all these but have not received a refund, please contact us through wechat or hotline.


Sales items (if applicable)

Only goods with normal pricing can be refunded, but unfortunately, there is no refund for goods sold.

Gift

If the item is marked as a gift at the time of purchase, there is no need to return it.

Return freight

To return the product, you should mail the product to our company. If there is no quality problem with the product, you will be responsible for paying the freight of the returned product, and the freight will not be refunded. If you receive a refund, the freight of the return will be deducted from your refund; If the product has quality problems, the returned freight shall be borne by our company.

Depending on where you live, the arrival time of the products you exchange may be different.


If you are shipping an item for more than $75, you should consider using traceable shipping services or buying shipping insurance. We do not guarantee that we will receive your returned goods.


[meijue jade] group's overseas live broadcast number:
[Jade King] live channel: https://www.youtube.com/channel/UCsCYhJ3xJSvYblje_fOI59w/about
[Baoyu jade] live channel: https://www.youtube.com/channel/UCBEutzfkGtTIs_wcoTtYpqw  
Contact information 📞:   Wechat/ Line :13026171976
Address of Meijue Jade Company: No. 7, south of jewelry street, Ruili City, Yunnan Province
Address of Guangdong Sihui branch: Jiahong International Center, Sihui City, Guangdong Province
Address of Foshan Pingzhou branch: cuibao garden, Pingzhou, Nanhai District, Foshan City, Guangdong Province

Myanmar office: Cape Bay jadeite wholesale market in Mandalay (WA city), Myanmar

Address of EU office：Magallanes, 28 - 45870 Lillo (Toledo), Spain

Customer service hotline: 0086-4008060363

After sales complaint Tel.: 0086-0758-3111182

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